tech support areas gone now?

Submitted by hescominsoon on Mon, 03/14/2016 - 11:10 Pro Licensee

on my latest upgrade the area to setup tech support access and the ability to generate a ticket inside of virtualmin have vanished...

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Comments

Submitted by andreychek on Mon, 03/14/2016 - 11:57

The ability to submit requests from within Virtualmin hadn't been working properly since the new website was rolled out. We intend on correcting that, but the fix isn't simple and will take some time.

They may have removed that module since it wasn't working correctly. Though the remote access portion was working. I'll check with them to see what's going on with that.

Submitted by andreychek on Mon, 03/14/2016 - 12:19

Talking to Joe, that module should still be there.

However, based on your other request, it sounds like you completely uninstalled Virtualmin, which would have also uninstalled any Virtualmin modules.... including the part you're referring to.

You can reinstall that by installing the Virtualmin Remote Support module. Just remember that submitting tickets doesn't work at the moment, though enabling the remote login does.

Submitted by hescominsoon on Mon, 03/14/2016 - 12:38 Pro Licensee

i did not use the sh file to uninstall...:) i only used the yum to uninstall. it didn't work at all so that was my primary focus at the time was getting client sites back online.

Submitted by hescominsoon on Mon, 03/14/2016 - 12:48 Pro Licensee

nopers not there...

Submitted by andreychek on Mon, 03/14/2016 - 14:28

What output do you receive if you run this command:

yum search wbm

Submitted by hescominsoon on Tue, 03/15/2016 - 18:07 Pro Licensee

wbm-php-pear.noarch : Webmin module for 'PHP Pear Modules' wbm-ruby-gems.noarch : Webmin module for 'Ruby GEMS' wbm-security-updates.noarch : Webmin module for 'Virtualmin Package Updates' wbm-virtual-server.noarch : Webmin module for 'Virtualmin Virtual Servers' wbm-virtualmin-awstats.noarch : Webmin module for 'AWstats Reporting' wbm-virtualmin-dav.noarch : Webmin module for 'Virtualmin DAV' wbm-virtualmin-disable.noarch : Webmin module for 'Virtualmin Scheduled Disable' wbm-virtualmin-git.noarch : Webmin module for 'Virtualmin Git Repositories' wbm-virtualmin-google-analytics.noarch : Webmin module for 'Virtualmin Analytics' wbm-virtualmin-htpasswd.noarch : Webmin module for 'Virtualmin Protected Directories' wbm-virtualmin-init.noarch : Webmin module for 'Virtualmin Bootup Actions' wbm-virtualmin-mailman.noarch : Webmin module for 'Virtualmin Mailman Mailing Lists' wbm-virtualmin-mailrelay.noarch : Webmin module for 'Virtualmin Mail Relay' wbm-virtualmin-nginx.noarch : Webmin module for 'Nginx Webserver' wbm-virtualmin-nginx-ssl.noarch : Webmin module for 'Nginx SSL Webserver' wbm-virtualmin-notes.noarch : Webmin module for 'Virtualmin Admin Notes' wbm-virtualmin-oracle.noarch : Webmin module for 'Virtualmin Oracle Databases' wbm-virtualmin-password-recovery.noarch : Webmin module for 'Virtualmin Password Recovery' wbm-virtualmin-powerdns.noarch : Webmin module for 'Virtualmin PowerDNS' wbm-virtualmin-registrar.noarch : Webmin module for 'Virtualmin Domain Registration' wbm-virtualmin-signup.noarch : Webmin module for 'Virtualmin Mailbox Signup' wbm-virtualmin-slavedns.noarch : Webmin module for 'Virtualmin Slave DNS' wbm-virtualmin-sqlite.noarch : Webmin module for 'Virtualmin SQLlite Databases' wbm-virtualmin-styles-openwebdesign.noarch : Webmin module for 'Virtualmin Styles From Open Source Web Design' wbm-virtualmin-styles-oswd.noarch : Webmin module for 'Virtualmin Styles From Open Source Web Design' wbm-virtualmin-support.noarch : Webmin module for 'Virtualmin Technical Support' wbm-virtualmin-svn.noarch : Webmin module for 'Virtualmin Subversion Repositories' wbm-virtualmin-vsftpd.noarch : Webmin module for 'VSFTPd Feature for Virtualmin'

Submitted by andreychek on Tue, 03/15/2016 - 18:12

You would need to install the Virtualmin Technical Support module shown in that list above... the package name is "wbm-virtualmin-support".

Submitted by hescominsoon on Wed, 03/16/2016 - 08:29 Pro Licensee

so how to i reinstall it? yum install wbm-virtualmin-support ?

Submitted by hescominsoon on Wed, 03/16/2016 - 08:40 Pro Licensee

apparently the AT command wasn't installed at the beginning. Once i installed the wbm-virtualmin-support module and i tried to enable the remote access it errored about the AT command not being installed. I had to install AT as well...:)

Submitted by andreychek on Wed, 03/16/2016 - 10:13

Yeah it sounds like a lot of things were uninstalled recently. But I'm glad you were able to get it working!

Submitted by hescominsoon on Wed, 03/16/2016 - 10:41 Pro Licensee

actually i have noticed many of these issues since before virt died on me...i am just now getting around to posting about them.