Failed to contact license server

4 posts / 0 new
Topic locked
Last post
#1 Mon, 04/21/2008 - 05:24
richey@aicmail.net

Failed to contact license server

I logged into one of my Virtualmin Pro servers this morning to find this error:

A problem was detected with your Virtualmin license : Failed to contact licence server : Failed to connect to software.virtualmin.com:80 : Interrupted system call

I've tried to Re-Check License Status but I get the same results. What happens when your license expires or something like the above error happens? What would the end user or public facing visitor see?

Mon, 04/21/2008 - 21:48
Joe
Joe's picture

Sounds like a networking issue on the system.

Nothing will happen on the system, and your users will never see any license-related messages. The error is harmless.

--

Check out the forum guidelines!

Wed, 04/23/2008 - 05:03 (Reply to #2)
richey@aicmail.net

How can I make the error go away? The box has public IPs bound to it and the default IP tables config minus SSH access which is restricted to only IPs I would connect from.

Wed, 04/23/2008 - 11:22 (Reply to #3)
Joe
Joe's picture

The license server is just a web server...so if you're allowing outgoing web traffic (and the related return traffic), then things should just work. There is no esoteric protocol at work here.

Can you make a web request of our server from the system? For example, can you download a file?

Example:

wget http://software.virtualmin.com/lib/RPM-GPG-KEY-virtualmin

If that fails, it'll probably give you a clue about why.

--

Check out the forum guidelines!

Topic locked