When a reseller adds a domain all others stop working...

Submitted by info@gnulabs.se on Mon, 12/17/2018 - 05:20 Pro Licensee

When a newly added reseller adds a domain all others stop working with the below error

Forbidden You don't have permission to access / on this server. Apache/2.4.29 (Ubuntu) Server at hflink.net Port 80

Please advise

//Johan

Status: 
Closed (fixed)

Comments

Submitted by info@gnulabs.se on Mon, 12/17/2018 - 10:55 Pro Licensee

Before

Last login: Mon Dec 17 09:59:36 2018 from 85.117.160.196 root@ns ~ # grep -i '<virtualhost' /etc/apache2/sites-enabled/*.conf /etc/apache2/sites-enabled/000-default.conf: /etc/apache2/sites-enabled/aprs.se.conf: /etc/apache2/sites-enabled/boavideoproduktion.info.conf: /etc/apache2/sites-enabled/boavideoproduktion.info.conf: /etc/apache2/sites-enabled/brandmeister.se.conf: /etc/apache2/sites-enabled/d-star.se.conf: /etc/apache2/sites-enabled/gnulabs.se.conf: /etc/apache2/sites-enabled/ham-dmr.se.conf: /etc/apache2/sites-enabled/hamring.com.conf: /etc/apache2/sites-enabled/hamring.com.conf: /etc/apache2/sites-enabled/hamshop.se.conf: /etc/apache2/sites-enabled/hflink.com.conf: /etc/apache2/sites-enabled/hflink.net.conf: /etc/apache2/sites-enabled/hfpack.com.conf: /etc/apache2/sites-enabled/kojapo.com.conf: /etc/apache2/sites-enabled/lommafik.com.conf: /etc/apache2/sites-enabled/minigymnasterna.se.conf: /etc/apache2/sites-enabled/minigymnasterna.se.conf:# /etc/apache2/sites-enabled/netwinder.nu.conf: /etc/apache2/sites-enabled/newsuperantenna.com.conf: /etc/apache2/sites-enabled/pmr446.se.conf: /etc/apache2/sites-enabled/qth.nu.conf: /etc/apache2/sites-enabled/sm0kcr.se.conf: /etc/apache2/sites-enabled/swedmr.se.conf: /etc/apache2/sites-enabled/tacticom.se.conf: /etc/apache2/sites-enabled/tacticom.se.conf: root@ns ~ #

After

/etc/apache2/sites-enabled/000-default.conf: /etc/apache2/sites-enabled/aprs.se.conf: /etc/apache2/sites-enabled/boavideoproduktion.info.conf: /etc/apache2/sites-enabled/boavideoproduktion.info.conf: /etc/apache2/sites-enabled/brandmeister.se.conf: /etc/apache2/sites-enabled/d-star.se.conf: /etc/apache2/sites-enabled/gnulabs.se.conf: /etc/apache2/sites-enabled/ham-dmr.se.conf: /etc/apache2/sites-enabled/hamring.com.conf: /etc/apache2/sites-enabled/hamring.com.conf: /etc/apache2/sites-enabled/hamshop.se.conf: /etc/apache2/sites-enabled/hflink.com.conf: /etc/apache2/sites-enabled/hflink.net.conf: /etc/apache2/sites-enabled/hfpack.com.conf: /etc/apache2/sites-enabled/kojapo.com.conf: /etc/apache2/sites-enabled/lommafik.com.conf: /etc/apache2/sites-enabled/minigymnasterna.se.conf: /etc/apache2/sites-enabled/minigymnasterna.se.conf:# /etc/apache2/sites-enabled/netwinder.nu.conf: /etc/apache2/sites-enabled/newsuperantenna.com.conf: /etc/apache2/sites-enabled/pmr446.se.conf: /etc/apache2/sites-enabled/qth.nu.conf: /etc/apache2/sites-enabled/sm0kcr.se.conf: /etc/apache2/sites-enabled/swedmr.se.conf: /etc/apache2/sites-enabled/tacticom.se.conf: /etc/apache2/sites-enabled/tacticom.se.conf: /etc/apache2/sites-enabled/test.test.conf:

I added test.test

Now it does not work

Deleting test.test makes it all work again

Submitted by info@gnulabs.se on Mon, 12/17/2018 - 10:59 Pro Licensee

It seems to affect even me as "root" user

Output is like the following

root@ns ~ # grep -i '<virtualhost' /etc/apache2/sites-enabled/*.conf /etc/apache2/sites-enabled/000-default.conf: /etc/apache2/sites-enabled/aprs.se.conf: /etc/apache2/sites-enabled/boavideoproduktion.info.conf: /etc/apache2/sites-enabled/boavideoproduktion.info.conf: /etc/apache2/sites-enabled/brandmeister.se.conf: /etc/apache2/sites-enabled/d-star.se.conf: /etc/apache2/sites-enabled/gnulabs.se.conf: /etc/apache2/sites-enabled/ham-dmr.se.conf: /etc/apache2/sites-enabled/hamring.com.conf: /etc/apache2/sites-enabled/hamring.com.conf: /etc/apache2/sites-enabled/hamshop.se.conf: /etc/apache2/sites-enabled/hflink.com.conf: /etc/apache2/sites-enabled/hflink.net.conf: /etc/apache2/sites-enabled/hfpack.com.conf: /etc/apache2/sites-enabled/kojapo.com.conf: /etc/apache2/sites-enabled/lommafik.com.conf: /etc/apache2/sites-enabled/minigymnasterna.se.conf: /etc/apache2/sites-enabled/minigymnasterna.se.conf:# /etc/apache2/sites-enabled/netwinder.nu.conf: /etc/apache2/sites-enabled/newsuperantenna.com.conf: /etc/apache2/sites-enabled/pmr446.se.conf: /etc/apache2/sites-enabled/qth.nu.conf: /etc/apache2/sites-enabled/sm0kcr.se.conf: /etc/apache2/sites-enabled/swedmr.se.conf: /etc/apache2/sites-enabled/tacticom.se.conf: /etc/apache2/sites-enabled/tacticom.se.conf: /etc/apache2/sites-enabled/test.test.conf: root@ns ~ #

Could there been any update causing this? Can I allow support login to the server for you guys to check ? //Johan

Submitted by andreychek on Mon, 12/17/2018 - 11:49

According to your Apache configs, it looks like you're seeing the issue mentioned in the link in Comment #1.

We'd recommend setting all your domains to use "VirtualHost x.x.x.x:80" rather than "VirtualHost *:80".

If any are using "*:80", that can cause the issue you're seeing.

Submitted by info@gnulabs.se on Mon, 12/17/2018 - 12:14 Pro Licensee

Network interface for virtual addresses: ETH0 Default virtual IPv4 address: From Network Interface Default IP adress for DNS records: Automaticall detect externa address Default virtual IPv6 address: From network interface Network interface for IPv6 address: Same as IPv4 Netmask size for IPv6 addresses: Default (64) Ues default IPv6 address for new virtual servers: Yes¨

The odd thing is this appeared suddenly I have done no changes to config

//Johan

Submitted by info@gnulabs.se on Mon, 12/17/2018 - 12:28 Pro Licensee

Changing * to the real ip seems to solve it.. Thank you.. Still puzzled why it started suddenly

Submitted by andreychek on Mon, 12/17/2018 - 14:23

Great, we're glad to hear this is working now!

I'll mark this as fixed, but feel free to let us know if you have any additional questions.