Submitted by gr8kodr on Wed, 02/08/2017 - 04:36
First up, a question ... Is the "Remote Login" feature functioning yet?
the reason I ask is that it appears the notification email informing the Tech Team that they have access is not being sent
My experience with this module thus far: I am able to store my virtualmin.com username and password - this will be helpful when Ticket Submission becomes available
My Feature Request:
In addition to being able to submit support tickets, it would be helpful to be able to review my existing tickets and respond with any additional data requests (or close open tickets)
At this time, it would seem that this feature does not exist as there is no icon for it on the current dashboard
An icon to open the forums page (in a new tab) could be handy too :)
Status:
Active
Comments
Submitted by andreychek on Wed, 02/08/2017 - 08:46 Comment #1
The Remote Login works great.
The only part of that module that doesn't work is the ability to submit new support requests, which Joe is still working on.
I've assigned this to Joe so that he can review your feature ideas.
Thanks for the reminder. I actually had finished fixing support for filing tickets a couple of weeks ago...but, haven't rolled it out yet, as I didn't have time to test it thoroughly before doing so at the time, and then got distracted by a bunch of other stuff. But, I should be able to roll it out first thing tomorrow (it's nearly 3am here, and I'm too tired to roll something that might break!).
Listing and updating tickets might be beyond my pay grade when it comes to Drupal development. But, I'll see what I can do. There are some security concerns there, in that we allow private tickets, which can contain sensitive information. The support module currently doesn't actually authenticate to the user (though that's in the plans); it looks up the user with the license info.
Submitted by gr8kodr on Thu, 02/09/2017 - 07:49 Comment #3
Hi Joe
With regards the Forum link ... I just meant a cute little icon that would open the forum in a tab/window
with regards listing tickets, I meant tickets belonging to that Virtualmin.com login only, so people could easily mark any open tickets as finalised / fixed / solved etc
Possibly, checking for unseen responses and having an alert icon which opens the User's Virtualmin.com page in a new tab would also work
I'm not familiar with Drupal at all, but I'd be happy to throw a mock up together - will need to do a little research first, so it may take a week or so to put together