Submitted by rbrentvernon on Tue, 12/06/2016 - 12:31
I have purchased a license for 50 sites upgrading from 10. I have tried to do it myself but have failed. Can you please apply the new license to my server for me and cancel the 10 user license? Thank you.
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Comments
Submitted by rbrentvernon on Tue, 12/06/2016 - 12:43 Comment #1
Can you please update your server for 50 sites?
Submitted by andreychek on Tue, 12/06/2016 - 13:30 Comment #2
Howdy -- sorry for the trouble in adding the new license!
You can apply the new license to your server with this command:
virtualmin change-license --serial SERIAL_NUM --key LICENSE_KEYIt can take a few hours before your server and the license manager sync up, but it will happen automatically.
Alternatively, if you wish to speed that process up, you can select the "Re-Check License Status" option on the System Information page.
Submitted by rbrentvernon on Fri, 12/09/2016 - 11:09 Comment #3
We tried all of that and it doesn't work.
Submitted by andreychek on Fri, 12/09/2016 - 15:18 Comment #4
Can you share what output you're receiving when clicking the "Re-Check License Status button? That would help us troubleshoot what the problem there is exactly, as that button normally fixes that issue pretty quickly.
Submitted by pagio on Wed, 09/12/2018 - 10:38 Pro Licensee Comment #5
Hi there,
Where is the "Re-Check License Status" option on the System Information page?
Submitted by andreychek on Wed, 09/12/2018 - 10:41 Comment #6
We're happy to help Pagio, could you start a new request though? This one is a couple of years old. Thanks!